Oh, I laughed so hard while I was reading this.
It's incredibly amusing and depressing at the same time.
Do I believe that these conversations really happened? I work in the hospitality industry. Of course I do. Every single week without fail, for five years now, I have had to direct at least two people who can't tell the difference between S. Street and St. Street to the proper address, despite the two being in entirely different zip codes.
It's good to know that if I ever manage to land a sweet job in a bookstore, the customers will remain the same.